The opportunity timeline

• Overview

  American Express is hiring a VP of Operations in Rochester, NY.

• Role description

  We want a VP of Operations whose Change Management is matched only by their curiosity, and American Express in Rochester, NY is ready to feed both. Few Rochester employers pair $167,000 - $242,000 with this much general autonomy, and fewer still ask only 12 years to earn it.

  Key Responsibilities

  • Track key metrics and report findings to your manager each week
  • Own assigned projects from kickoff through final delivery
  • Hold the line on quality when deadlines start whispering shortcuts
  • Partner sideways with teams who rarely sit in the same room
  • Follow safety protocols and best practices at all times

  What You'll Bring

  • Comfort presenting to a NY-wide audience without a script
  • Proven leadership experience guiding vp-level initiatives
  • Prior experience working on-site in Rochester, NY, or willingness to relocate
  • Hands-on general experience that holds up to follow-up questions
  • Reliable, accountable, and committed to following through
  • The instinct to ask "what would change your mind?" before debating
  • Comfort owning a number that goes up or down because of you

  American Express was founded in Rochester, NY on the idea that general should be powerful yet refreshingly mission-soaked. We hire results-oriented people, get out of their way, and let the Team Leadership results speak.

  At American Express the paycheck opens at $167,000 - $242,000 and the perks, from learning stipends to flexible Rochester, NY hours, only widen from there.

  Refreshed minutes ago, this VP of Operations req is wide open and taking applications.

  Ready to put your Mentoring and Change Management skills to work? apply now.

• Required skills

  • Facilitation
  • Work-Life Balance
  • Customer Service
  • Change Management
  • Mentoring
  • Team Leadership

• Benefits & perks

  • Online course subscriptions
  • Professional development budget
  • Referral bonus program
  • Annual flu and wellness fairs
  • Family planning support
  • Paid sabbatical leave
  • Conference attendance budget
  • Global emergency assistance
  • Acupuncture coverage
  • Flexible scheduling
  • Tax preparation assistance
  • Profit sharing
  • Gas and mileage reimbursement
  • Floating holidays
  • Matching gift program

• Apply before 2026-12-17

  Submit your application for this Full-time general position.