The opportunity timeline

• Overview

  Financial Advantage is hiring a Technical Support Specialist in Cambridge, MA.

• Role description

  We're not after a Technical Support Specialist who manages accounts; Financial Advantage wants one who grows them past where anyone expected. This senior opening gives you $112,000 - $172,000, hands-on ownership, and the mentorship to keep growing in sales marketing.

  Key Responsibilities

  • Own the post-sale check-in that turns clients into references
  • Push Twilio Flex adoption so the MA team stops flying blind
  • Segment audiences and personalize outreach to lift response rates
  • Rewrite the one-pager until a Cambridge stranger gets it in ten seconds
  • Convert webinar attendees into sales marketing demos within 48 hours

  What You'll Bring

  • 6 years of learning when to trust the process and when to break it
  • A growth mindset and openness to constructive feedback
  • Comfort navigating ambiguity when the brief arrives half-written
  • Willingness to commute to Cambridge, MA or work flexibly as needed
  • Practical command of Persuasion, with bonus points for Twilio Flex

  Financial Advantage is a fun-loving engineering shop in Cambridge, MA where HubSpot Service Hub and Intercom are treated as the same discipline. At Financial Advantage you can challenge your skip-level's plan and still get a thank-you for it.

  Expect a $112,000 - $172,000 base, a growth path with milestones, a mentor who shows up, and benefits that make staying at Financial Advantage easy.

  The listing went live again hours ago for the hybrid position.

  Skip the long deliberation; apply to the Technical Support Specialist role and let us answer your doubts.

• Required skills

  • Customer Feedback Analysis
  • Intercom
  • HubSpot Service Hub
  • Omnichannel Support
  • Patience
  • Multitasking
  • Time Management
  • Twilio Flex
  • Troubleshooting
  • Account Management
  • Persuasion
  • People Management
  • Decision Making
  • Resilience

• Benefits & perks

  • International assignment opportunities
  • Maternity Leave
  • Company-wide holiday shutdown
  • Board Games
  • 401(k) matching
  • Happy hours and social events
  • Annual company offsite
  • Cell phone plan discounts
  • Weight management programs
  • Open source contribution time
  • Holiday Parties
  • First-week welcome kit

• Apply before 2026-12-04

  Submit your application for this Hybrid sales_marketing position.