The opportunity timeline

• Overview

  American Express is hiring a Technical Support Specialist in Pearl City, HI.

• Role description

  Stop pitching features and start selling outcomes, the way American Express's Technical Support Specialist team approaches every Pearl City account. This senior role pairs a $115,000 - $173,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up.

  Key Responsibilities

  • Build and nurture relationships with prospects across the Pearl City, HI market
  • Map buyer pain to American Express's pitch deck, slide by slide
  • Test messaging variations and iterate based on performance data
  • Mentor junior reps on outreach cadence and objection handling
  • Keep the CRM honest so forecasts at American Express mean something
  • Design landing pages and conversion funnels that turn traffic into customers

  What You'll Bring

  • Comfort being the newest person in the room and the loudest in the notes
  • Real Stress Management chops, plus the Cold Calling curiosity to keep growing
  • Comfort defending a recommendation in front of skeptics
  • Strong analytical and problem-solving capabilities

  American Express has become the forward-thinking name sales marketing buyers across HI bring up when someone asks who actually knows Knowledge Base Management. A hybrid role with us means real responsibility, real trust, and real support behind you.

  Here in Pearl City, you'll enjoy $115,000 - $173,000, commuter benefits, and a mentor matched to your sales marketing ambitions.

  Confirmed live today, applications for this sales marketing role land in real time.

  Let the American Express team in Pearl City, HI meet the person behind the Presentation Skills on your resume.

• Required skills

  • Cold Calling
  • Empathy
  • Technical Support
  • Genesys Cloud
  • Troubleshooting
  • Inbound Call Handling
  • Jira Service Management
  • Knowledge Base Management
  • Account Management
  • Stress Management
  • Presentation Skills
  • Work Ethic

• Benefits & perks

  • Sick Days
  • Bike Storage
  • Paid paternity leave
  • 401(k) Plan
  • Legal insurance plan
  • Performance bonuses
  • Auto and home insurance discounts
  • Matching gift program
  • Vacation Days

• Apply before 2026-12-23

  Submit your application for this Hybrid sales_marketing position.