The opportunity timeline

• Overview

  ServiceNow is hiring a Senior Customer Service Representative in Baltimore, MD.

• Role description

  Plenty of people can run a campaign; ServiceNow wants a Senior Customer Service Representative who can run the whole revenue engine. This part-time job at ServiceNow delivers $87,000 - $123,000, hands-on ownership, and a clear ladder for sales marketing professionals.

  Key Responsibilities

  • Drive upsell and renewal conversations with existing ServiceNow accounts
  • Dig into Avaya funnels and fix the step where buyers vanish
  • Read the room on every senior call and adjust the close
  • Build the QA Monitoring report leadership checks before the MD review
  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Hand the Senior Customer Service Representative crew a territory plan they can actually run
  • Collaborate with product teams to position new offerings in the Baltimore region

  What You'll Bring

  • Storytelling instincts that turn data into a decision
  • A writer's ear for tone in a high-stakes email
  • Proven aptitude for Customer Satisfaction Surveys, ideally near Baltimore, MD
  • Reliable, accountable, and committed to following through
  • Comfort steering sales marketing conversations toward a decision
  • Solid Continuous Learning grounding, plus Time Management you can pick up on the fly
  • Experience at the senior level inside a part-time role

  ServiceNow is a quietly-excellent Baltimore, MD firm where Ticket Management isn't a department but the entire reason the lights stay on. Inclusion isn't a slogan here; it shapes how we hire, promote, and run every meeting.

  Your compensation opens at $87,000 - $123,000, your mentor is waiting, your benefits are ready, and your hours are yours to flex.

  We refreshed this Senior Customer Service Representative listing this week to keep it current for applicants.

  If you've read this far, you're probably the candidly-kind of candidate we want, so apply.

• Required skills

  • Avaya
  • Ticket Management
  • Customer Satisfaction Surveys
  • QA Monitoring
  • Continuous Learning
  • Time Management

• Benefits & perks

  • Travel discounts
  • Accidental death and dismemberment coverage
  • On-site childcare
  • Pension Plan
  • International assignment opportunities
  • Home Office Setup
  • Restricted stock units (RSUs)
  • Tax preparation assistance
  • Military leave
  • Educational Assistance
  • Leadership development programs
  • Dental insurance
  • On-site fitness center

• Apply before 2026-12-27

  Submit your application for this Part-time sales_marketing position.