The opportunity timeline

• Overview

  Oliver Wyman is hiring a Senior Customer Service Representative in Inglewood, CA.

• Role description

  This is a senior opportunity for a Senior Customer Service Representative who knows how to move metrics, not just manage them. Here you'll combine 5 years of know-how with $112,000 - $154,000, full project ownership, and a team that has your back.

  Key Responsibilities

  • Own the full sales cycle from initial outreach to signed contract
  • Push Continuous Learning adoption so the CA team stops flying blind
  • Translate Five9 dashboards into stories the sales floor actually uses
  • Carry a $112,000 - $154,000-tier quota and the playbook to hit it
  • Carry the demo from screen-share to signature in one sitting
  • Pull the people-centered case study that closes a stalled Inglewood deal
  • Test messaging variations and iterate based on performance data

  What You'll Bring

  • Judgment seasoned by at least 5 years of real consequences
  • Fluency in Customer Onboarding earned the hard way, not just from a tutorial
  • A keen eye for quality and consistency in your output
  • Ability to learn new sales marketing systems quickly and apply them effectively
  • 7+ years putting Five9 to work in a sales marketing setting

  Oliver Wyman doesn't sell sales marketing so much as guarantee it, a quietly-ambitious distinction the Inglewood, CA team takes personally. We keep our process light so engineers can spend their energy on Persuasion and Churn Reduction, not bureaucracy.

  We deliver $112,000 - $154,000, comprehensive benefits, and a development culture where curiosity and proudly-nerdy ambition are rewarded.

  Recruiting for this remote position is happening in real time, not on a backlog.

  Turn your 5 of experience into your next role; apply today.

• Required skills

  • HubSpot Service Hub
  • Churn Reduction
  • Five9
  • Customer Onboarding
  • Jira Service Management
  • Active Listening
  • Outbound Calling
  • Account Management
  • Help Scout
  • Zendesk
  • Collaboration
  • Continuous Learning
  • Persuasion
  • Conflict Resolution

• Benefits & perks

  • Corporate Rates
  • Flexible Spending Account (FSA)
  • Career coaching
  • Yoga Classes
  • Conference attendance budget
  • Hybrid Work
  • Earned wage access
  • Performance bonuses
  • Online course subscriptions
  • Paternity Leave
  • Direct access to leadership
  • Hackathons and innovation time
  • Employee Assistance Program
  • Phantom stock plan
  • Parking reimbursement

• Apply before 2026-12-05

  Submit your application for this Remote sales_marketing position.