The opportunity timeline

• Overview

  DE Shaw is hiring a Senior Customer Service Representative in Maple Grove, MN.

• Role description

  We empower our sales marketing team to experiment boldly, and this Senior Customer Service Representative seat is where that work begins. Reduce it to essentials and you have $89,000 - $125,000, a MN Senior Customer Service Representative seat, 7 years asked, and a clear climb ahead.

  Key Responsibilities

  • Spot which Maple Grove accounts are about to churn and win them back
  • Talk numbers with finance, then talk vision with prospects
  • A knack for translating customer insights into sharper campaign briefs
  • Set and monitor KPIs tied to revenue, retention, and acquisition cost
  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Sniff out the Talkdesk gap that's leaking deals at handoff
  • Close the gap between what marketing promises and sales delivers
  • Dig into Time Management funnels and fix the step where buyers vanish

  What You'll Bring

  • Demonstrated calm when a Maple Grove, MN client changes scope mid-stream
  • Proven follow-through, measured in shipped things rather than good intentions
  • Flexibility to adapt your approach as business needs evolve
  • Senior-caliber judgment about when to escalate and when to absorb
  • Equal parts Jira Service Management depth and Cross-Functional Collaboration curiosity
  • Familiarity with the Maple Grove market and local sales marketing landscape

  The agile people at DE Shaw have spent years proving that world-class Jira Service Management can absolutely come out of Maple Grove. The high-trust pace here is real, but so is the permission to log off and recover.

  Step in at $89,000 - $125,000, climb with structured growth, lean on a mentor, and take the flexibility DE Shaw is genuinely proud of.

  Updated today and reviewed daily, the sales marketing role stays open.

  Don't let a heads-down-and-happy Senior Customer Service Representative opening in Maple Grove become the one that got away.

• Required skills

  • Customer Onboarding
  • First Call Resolution
  • Patience
  • Jira Service Management
  • HubSpot Service Hub
  • Zendesk
  • Talkdesk
  • Live Chat Support
  • Multitasking
  • Cross-Functional Collaboration
  • Time Management

• Benefits & perks

  • Retiree medical benefits
  • Concierge Services
  • Accrued vacation time
  • Paid jury and witness duty
  • Telemedicine and virtual care access
  • Discounts on company products
  • Tax preparation assistance
  • Free financial planning services
  • Certification reimbursement
  • Hybrid work schedule
  • Basic life insurance
  • Service Discounts
  • Signing bonus
  • Mental health support services

• Apply before 2026-12-29

  Submit your application for this Part-time sales_marketing position.