The opportunity timeline

• Overview

  Shopping Solutions LLC is hiring a Customer Support Specialist in Chesapeake, VA.

• Role description

  Shopping Solutions LLC pairs a $65,000 - $93,000 package with real ownership for the Customer Support Specialist willing to carry a number and a brand in VA. Bring Networking and Self-Motivation; we'll bring $65,000 - $93,000, a strong team, and the ownership that turns experience into impact.

  Key Responsibilities

  • Read the room on every mid-level call and adjust the close
  • Coordinate cross-functional launches with creative, product, and operations
  • Coordinate with agencies and vendors to deliver campaigns on time and on budget
  • Set and monitor KPIs tied to revenue, retention, and acquisition cost
  • Open doors in Chesapeake, VA that a mid-level title alone can't
  • Stand up email sequences that get opened, not buried
  • Seed Chesapeake social channels with content that earns replies
  • Position Shopping Solutions LLC against competitors with clear, differentiated value props

  What You'll Bring

  • A knack for Five9 that colleagues quietly come to rely on
  • Practical command of Decision Making, with bonus points for Networking
  • The judgment to say no to good ideas at the wrong time
  • Bachelor's degree in a related field, or equivalent practical experience
  • Storytelling instincts that turn data into a decision
  • Comfort defending a recommendation in front of skeptics

  Across VA, the solutions-focused sales marketing systems people trust most often turn out to be Shopping Solutions LLC, built quietly in Chesapeake. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

  We value work-life balance, so expect $65,000 - $93,000, flexible hours, paid sabbaticals, and a supportive mentoring program.

  Just updated, just confirmed, just waiting on the right applicant.

  If Shopping Solutions LLC keeps showing up in your search, take the hint and finally apply.

• Required skills

  • Freshdesk
  • Email Support
  • Intercom
  • Five9
  • Problem Solving
  • Customer Journey Mapping
  • Jira Service Management
  • Decision Making
  • Networking
  • Self-Motivation

• Benefits & perks

  • Pension Plan
  • Comprehensive health insurance
  • Paid business travel
  • Catered lunches
  • Patent and innovation bonuses
  • Meal delivery stipend
  • Referral Bonuses
  • Industry membership dues
  • COBRA continuation support
  • Bring Your Dog to Work
  • Quarterly all-hands meetings
  • Pet Insurance

• Apply before 2026-12-31

  Submit your application for this Contract sales_marketing position.