The opportunity timeline

• Overview

  JPMorgan Chase is hiring a Customer Support Specialist in Roswell, NM.

• Role description

  JPMorgan Chase pays for outcomes, trusts its Customer Support Specialist team to chase them, and gives Roswell sellers the room to swing big. The Roswell role is less about the $53,000 - $78,000 and more about what 4 years of QA Monitoring lets you own at JPMorgan Chase.

  Key Responsibilities

  • Walk new sales marketing clients through onboarding so they stick around
  • Coordinate cross-functional launches with creative, product, and operations
  • Sniff out the Cross-selling gap that's leaking deals at handoff
  • Build territory plans that maximize coverage across Roswell, NM
  • Write follow-ups that get answered, not the ones that get ignored

  What You'll Bring

  • A history of leaving sales marketing processes better than you found them
  • A collaborator's reflex to share credit and absorb blame
  • A NM sensibility, or genuine curiosity about this market
  • Sharp written and verbal communication, tested under scrutiny
  • A team player who lifts up colleagues and shares credit

  Ask anyone in Roswell about JPMorgan Chase and you'll hear the same thing: a gloriously-unglamorous crew that ships fast and sweats the Jira Service Management details. Our Roswell team treats every retro like a chance to quietly upgrade how we operate.

  Beyond the $53,000 - $78,000 base, JPMorgan Chase invests in your growth through paid certifications, conferences, and dedicated learning time.

  We are prioritizing Inbound Call Handling talent right now and reviewing resumes as they arrive.

  One short application stands between you and the Customer Support Specialist desk at JPMorgan Chase.

• Required skills

  • Inbound Call Handling
  • Cross-selling
  • QA Monitoring
  • Twilio Flex
  • Patience
  • Jira Service Management
  • Analytical Thinking
  • Resilience

• Benefits & perks

  • Massage Therapy
  • Estate planning services
  • Cost-of-living adjustments
  • Floating Holidays
  • Community service opportunities
  • Dependent care FSA
  • Childcare Assistance
  • Flexible working hours
  • Wellness program and challenges

• Apply before 2026-11-29

  Submit your application for this Remote sales_marketing position.