The opportunity timeline

• Overview

  Investment Strategies Group is hiring a Customer Support Specialist in Springdale, AR.

• Role description

  Step into a Customer Support Specialist position where Critical Thinking and Outbound Calling translate directly into pipeline and bottom-line results. This values-led mid-level role offers $58,000 - $85,000, the freedom to own your roadmap, and a team that helps you grow.

  Key Responsibilities

  • Dig into HubSpot Service Hub funnels and fix the step where buyers vanish
  • Negotiate renewals before the sales marketing contract goes quiet
  • Keep Springdale renewals from slipping by owning the timeline
  • Own the full sales cycle from initial outreach to signed contract
  • Own the funnel from first click to closed-won, top to bottom
  • Analyze campaign metrics and optimize spend against revenue targets
  • Frame the candor-rich ROI a Springdale, AR CFO can defend internally
  • Win back the accounts a previous Customer Support Specialist let slip

  What You'll Bring

  • Familiarity with Investment Strategies Group-scale workflows, or the appetite to reach them
  • Comfort with the freelance cadence of a Springdale-based operation
  • Strong multitasking ability without sacrificing quality
  • Solid understanding of sales marketing best practices and industry standards

  Every product at Investment Strategies Group reflects the fast-moving standards our Springdale, AR team holds itself to. We keep the freelance workload sustainable so your best SLA Management work isn't your last gasp.

  We hand you $58,000 - $85,000, a growth plan, a mentor, and benefits, then let you flex your week to fit Springdale the way you like.

  Last touched this morning, the Customer Support Specialist listing remains active and unfilled.

  Your Gorgias story isn't finished, and the next chapter might be a Customer Support Specialist role here.

• Required skills

  • QA Monitoring
  • Outbound Calling
  • Gorgias
  • HubSpot Service Hub
  • SLA Management
  • Kustomer
  • CSAT Reporting
  • Customer Retention
  • Patience
  • Jira Service Management
  • Critical Thinking
  • Networking
  • Prioritization

• Benefits & perks

  • Assistive technology support
  • Internal mobility opportunities
  • Sick Days
  • Yoga Classes
  • Floating holidays
  • Identity theft protection

• Apply before 2026-12-18

  Submit your application for this Freelance sales_marketing position.