The opportunity timeline

• Overview

  Public Policy Institute is hiring a Customer Success Specialist in Albany, GA.

• Role description

  Public Policy Institute pays $61,000 - $87,000 for a mid-level Customer Success Specialist because mediocre growth costs far more than great hiring ever could. At Public Policy Institute the $61,000 - $87,000 matters, sure, but so does owning the sales marketing outcome with 3 years of Freshdesk behind it.

  Key Responsibilities

  • Rewrite the one-pager until an Albany stranger gets it in ten seconds
  • Run experiments on sales marketing messaging and keep only what converts
  • Stand up a Conflict Resolution-driven scoring model the whole team believes
  • Build territory plans that maximize coverage across Albany, GA
  • Carry a $61,000 - $87,000-tier quota and the playbook to hit it
  • Coordinate cross-functional launches with creative, product, and operations

  What You'll Bring

  • Comfort owning sales marketing decisions in a GA market
  • Demonstrated capacity to mentor or support mid-level teammates
  • A collaborator's reflex to share credit and absorb blame
  • Real proficiency with Patience, plus willingness to learn Negotiation fast
  • 3 or more years steering sales marketing projects end to end
  • Fluency across Patience and Continuous Learning, with strong opinions on both
  • The reliability that lets a manager stop checking in

  Ask anyone in Albany about Public Policy Institute and you'll hear the same thing: an entrepreneurial crew that ships fast and sweats the Team Leadership details. We swap Five9 and Team Leadership tips over lunch because nobody here pretends to know it all.

  We pay $61,000 - $87,000 and protect it with coaching, coverage, and a flexible setup so your Negotiation grows without burning you out.

  Freshly verified active, this mid-level Customer Success Specialist position is accepting candidates now.

  If this data-driven role reads like your wishlist, do yourself a favor and apply.

• Required skills

  • First Call Resolution
  • Salesforce Service Cloud
  • Omnichannel Support
  • Complaint Handling
  • Patience
  • Freshdesk
  • Zendesk
  • Five9
  • Time Management
  • Conflict Resolution
  • Continuous Learning
  • Negotiation
  • Team Leadership

• Benefits & perks

  • Frequent flyer program enrollment
  • Pet-Friendly Office
  • Adoption Leave
  • Paid maternity leave
  • Weight management programs
  • Employee Stock Purchase Plan
  • Four-day work week
  • Dental Insurance
  • Conference attendance budget

• Apply before 2026-11-22

  Submit your application for this Hybrid sales_marketing position.