The opportunity timeline

• Overview

  McKinsey & Company is hiring a Customer Success Specialist in Johnson City, TN.

• Role description

  Own demand generation end to end as the Customer Success Specialist who builds McKinsey & Company's reputation in a crowded market. Strip away the buzzwords and here's the deal — $61,000 - $82,000, part-time hours, and a sales marketing team at McKinsey & Company that actually hands you the keys.

  Key Responsibilities

  • Carry the brand voice into every cold call and every caption
  • A knack for translating customer insights into sharper campaign briefs
  • Build landing pages that turn Johnson City curiosity into demo bookings
  • Coach junior reps through their first purpose-led negotiation
  • Hands-on ownership of social media calendars and community engagement

  What You'll Bring

  • A communicator who writes the meeting recap nobody asked for but everyone reads
  • Comfortable presenting ideas to stakeholders at every level
  • 3 years that taught you which corners can be cut
  • Self-motivated and able to work independently with minimal oversight
  • A communicator who can disagree without making it personal
  • At least 4 years building expertise within the sales marketing space
  • A history of leaving sales marketing processes better than you found them

  Founded by engineers who believe small teams ship great software, McKinsey & Company now serves customers across the country from its Johnson City, TN office. Ownership at McKinsey & Company means you fix the broken thing even when nobody assigned it to you.

  Start strong at $61,000 - $82,000, grow with a mentor, settle into benefits, and enjoy flexibility that finally fits Johnson City.

  Live in Johnson City, TN as of this hour, with reviews ongoing.

  We promise a real review, a real reply, and a real shot, so send the application.

• Required skills

  • Outbound Calling
  • HubSpot Service Hub
  • QA Monitoring
  • Cross-selling
  • Net Promoter Score
  • Omnichannel Support
  • Phone Etiquette
  • Customer Satisfaction Surveys
  • Data Entry
  • ServiceNow
  • Goal Setting
  • Public Speaking
  • Growth Mindset
  • Stakeholder Management

• Benefits & perks

  • Subscription to industry publications
  • Corporate gym and entertainment discounts
  • 401(k) Plan
  • Public transit subsidy
  • International assignment opportunities
  • Fitness class subsidies
  • Recreation Area
  • Vision insurance
  • Massage Therapy
  • Ping Pong

• Apply before 2026-12-20

  Submit your application for this Part-time sales_marketing position.