The opportunity timeline

• Overview

  McDonalds is hiring a Customer Success Specialist in Newark, NJ.

• Role description

  The brands that win in NJ obsess over Conflict Resolution, and McDonalds is staffing this Customer Success Specialist role to do exactly that. Where most sales marketing jobs cap your reach, this McDonalds one in Newark pays $111,000 - $161,000 and widens it the longer you stay.

  Key Responsibilities

  • Script the webinar that fills the sales marketing top of funnel
  • Tune the ad creative until the sales marketing cost-per-lead drops
  • Plant McDonalds in the sales marketing conversations buyers already trust
  • Translate Inbound Call Handling dashboards into stories the sales floor actually uses
  • Set and monitor KPIs tied to revenue, retention, and acquisition cost
  • Manage event sponsorships and lead-capture programs across Newark, NJ

  What You'll Bring

  • Professionalism, integrity, and discretion with sensitive information
  • The composure to deliver bad news early and clearly
  • Sound instincts for reading a room you've never been in before
  • Proven track record delivering results as a senior Customer Success Specialist
  • Proven Data Entry results, ideally seasoned in Newark, NJ

  We're McDonalds — a flexible Newark, NJ outfit that treats Ticket Management less like a feature and more like a craft. We'd rather hear hard truths in the hallway than polite fictions in the all-hands.

  McDonalds offers $111,000 - $161,000 plus the autonomy to set your own schedule and the support to keep growing.

  The search for a senior Customer Success Specialist is in full swing, and we want to fill it soon.

  Stop scrolling job boards and start a conversation with the McDonalds hiring team instead.

• Required skills

  • Customer Feedback Analysis
  • Ticket Management
  • Genesys Cloud
  • Customer Satisfaction Surveys
  • Help Scout
  • Cold Calling
  • Inbound Call Handling
  • Data Entry
  • Conflict Resolution
  • Problem Solving
  • Growth Mindset
  • Work-Life Balance
  • HubSpot Service Hub

• Benefits & perks

  • Paid personal days
  • Service anniversary awards
  • Vacation Days
  • Global emergency assistance
  • Lifestyle spending account
  • Backup childcare assistance
  • Wellness Programs
  • Ping Pong

• Apply before 2026-12-12

  Submit your application for this Temporary sales_marketing position.