The opportunity timeline

• Overview

  Business Excellence Corp is hiring a Customer Success Specialist in Lake Charles, LA.

• Role description

  Business Excellence Corp is hiring a Customer Success Specialist to drive pipeline growth and accelerate revenue across Lake Charles, LA. At Business Excellence Corp the $79,000 - $116,000 matters, sure, but so does owning the sales marketing outcome with 5 years of Call Center Operations behind it.

  Key Responsibilities

  • Tune the ad creative until the sales marketing cost-per-lead drops
  • Test messaging variations and iterate based on performance data
  • Show up at Lake Charles, LA networking nights with a reason to follow up
  • Stand up an Outbound Calling-driven scoring model the whole team believes
  • Find the trust-based hook that makes Lake Charles, LA prospects lean in
  • Keep the CRM honest so forecasts at Business Excellence Corp mean something
  • Bridge Churn Reduction reporting and the story your CMO needs to hear

  What You'll Bring

  • Senior mastery of Customer Success, validated by people who'd hire you again
  • The kind of curiosity that reads the docs before asking
  • Hands-on sales marketing experience that holds up to follow-up questions
  • A collaborative mindset and genuine enthusiasm for teamwork
  • Comfort working in a fast-paced, fiercely-supportive environment

  Run from a single floor in Lake Charles, LA, Business Excellence Corp is a deeply-curious reminder that sales marketing breakthroughs still start small. We build psychological safety the boring way: by actually following through on what we say.

  Step in at $79,000 - $116,000, climb with structured growth, lean on a mentor, and take the flexibility Business Excellence Corp is genuinely proud of.

  Right now is a strong time to apply, as our review queue is moving quickly.

  Reach out, walk us through your Talkdesk, and let's see if Business Excellence Corp is your next stop.

• Required skills

  • Data Entry
  • Troubleshooting
  • Help Scout
  • Talkdesk
  • Churn Reduction
  • Genesys Cloud
  • Call Center Operations
  • Customer Onboarding
  • Outbound Calling
  • Customer Success
  • Multitasking
  • Work Ethic
  • Problem Solving
  • Creativity

• Benefits & perks

  • Fertility benefits and IVF coverage
  • Online course subscriptions
  • Life Insurance
  • Bike-to-work program
  • Employee Assistance Program
  • Mental health support services
  • Emergency savings program
  • Birthday off
  • Technology Stipend
  • Employer-paid health premiums

• Apply before 2026-12-26

  Submit your application for this Freelance sales_marketing position.