The opportunity timeline

• Overview

  Cleveland Clinic is hiring a Customer Success Manager in Idaho Falls, ID.

• Role description

  Cleveland Clinic is hiring a Customer Success Manager to drive pipeline growth and accelerate revenue across Idaho Falls, ID. What sets the offer apart is trust — $85,000 - $117,000 and hybrid hours are nice, but the sales marketing ownership is the headline.

  Key Responsibilities

  • Close the gap between what marketing promises and sales delivers
  • Own the funnel from first click to closed-won, top to bottom
  • Conduct market research to uncover trends shaping the sales marketing space
  • Rewrite the one-pager until an Idaho Falls stranger gets it in ten seconds
  • Win back the accounts a previous Customer Success Manager let slip
  • Frame the candor-rich ROI an Idaho Falls, ID CFO can defend internally
  • Hand the Customer Success Manager crew a territory plan they can actually run
  • Carry a $85,000 - $117,000-tier quota and the playbook to hit it

  What You'll Bring

  • A collaborator who makes the manager review feel less like an exam
  • Fluency in Live Chat Support earned the hard way, not just from a tutorial
  • Excellent written and verbal communication skills
  • Resilience measured across 8 years of sales marketing cycles

  Cleveland Clinic has spent 7 years turning sales marketing headaches into routine wins for clients across Idaho Falls, ID. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

  At Cleveland Clinic, $85,000 - $117,000 is just the opener; the mentorship, benefits, and Idaho Falls, ID flexibility are where the offer gets good.

  Last touched this morning, the Customer Success Manager listing remains active and unfilled.

  There's a manager role with your name on it at Cleveland Clinic; come claim it.

• Required skills

  • Intercom
  • Customer Success
  • Problem Solving
  • Customer Retention
  • Churn Reduction
  • Live Chat Support
  • Cross-selling
  • First Call Resolution
  • SLA Management
  • Stress Management
  • Collaboration
  • Self-Motivation

• Benefits & perks

  • Severance package
  • Happy Hours
  • Remote Work
  • Lifestyle spending account
  • Restricted stock units (RSUs)
  • 401(k) Plan
  • Disaster relief assistance
  • Cell phone plan discounts

• Apply before 2026-12-21

  Submit your application for this Hybrid sales_marketing position.