The opportunity timeline

• Overview

  3M is hiring a Customer Success Manager in Scranton, PA.

• Role description

  Come grow your career and our numbers as a Customer Success Manager at one of Scranton's fastest-moving companies. Reduce it to essentials and you have $93,000 - $135,000, a PA Customer Success Manager seat, 8 years asked, and a clear climb ahead.

  Key Responsibilities

  • Own the handoff doc that keeps nothing falling between Interpersonal Skills and CRM
  • A knack for translating customer insights into sharper campaign briefs
  • Hands-on ownership of social media calendars and community engagement
  • Set and monitor KPIs tied to revenue, retention, and acquisition cost
  • Test three subject lines, kill two, scale the winner
  • Hunt for partnership angles no one in Scranton, PA has tried

  What You'll Bring

  • Solid Help Scout grounding, plus QA Monitoring you can pick up on the fly
  • Demonstrated Complaint Handling expertise in a fast-moving sales marketing environment
  • A history of leaving sales marketing processes better than you found them
  • Pattern recognition earned across many sales marketing engagements
  • Real curiosity about why 3M customers do what they do
  • Clarity of thought that shows up in tidy documentation

  3M makes Conflict Resolution look simple, which anyone in sales marketing knows is the high-growth hardest thing to pull off. Every fun-loving idea gets a fair hearing at 3M, no matter the 6 of experience behind it.

  Step into $93,000 - $135,000, real mentorship, a benefits package that delivers, and the kind of flexible hybrid rhythm people rarely leave.

  This listing is current and monitored daily by our talent team.

  Join our Scranton team by applying for this Customer Success Manager position today.

• Required skills

  • Conflict Resolution
  • Help Scout
  • Complaint Handling
  • Zendesk
  • Live Chat Support
  • QA Monitoring
  • Relationship Building
  • Interpersonal Skills

• Benefits & perks

  • Free coffee and espresso bar
  • Outplacement services
  • Wellness Programs
  • Sabbatical for long-tenured employees
  • Profit sharing
  • Coffee Bar
  • Relocation assistance
  • Smoking cessation programs
  • Cost-of-living adjustments
  • New hire onboarding stipend

• Apply before 2026-12-01

  Submit your application for this Hybrid sales_marketing position.