The opportunity timeline

• Overview

  Lockheed Martin is hiring a Customer Service Representative in Knoxville, TN.

• Role description

  The Customer Service Representative we hire will shape messaging, sharpen positioning, and grow revenue for Lockheed Martin from day one. We're looking for 4+ years of SLA Management; in return you'll get $56,000 - $80,000, ownership, and a team worth joining.

  Key Responsibilities

  • Bridge Phone Etiquette reporting and the story your CMO needs to hear
  • Wire Five9 and Cold Calling together so marketing hands sales clean leads
  • Hand the Customer Service Representative crew a territory plan they can actually run
  • Deliver persuasive product demos to goal-oriented buyers and stakeholders
  • Close the gap between what marketing promises and sales delivers

  What You'll Bring

  • Track record that proves you can purpose-led ship under deadline pressure
  • A team player who lifts up colleagues and shares credit
  • Working knowledge of Customer Feedback Analysis alongside transferable Five9 chops
  • Reliable, accountable, and committed to following through
  • The kind of attention to detail that catches what spell-check misses
  • The reflex to surface risk before it surfaces itself

  Rooted in Knoxville and restless by nature, Lockheed Martin keeps reinventing how Phone Etiquette and Cold Calling fit together. We hand new Customer Service Representative hires real ownership early because trust given freely tends to be returned.

  We trade fair $56,000 - $80,000 for your talent and throw in mentorship, benefits, and a flexibility policy people actually use.

  Updated within the day, the Customer Service Representative position keeps welcoming resumes.

  If a mid-level Customer Service Representative role in TN fits the life you're building, let's connect.

• Required skills

  • Customer Feedback Analysis
  • Intercom
  • SLA Management
  • Five9
  • Phone Etiquette
  • Cold Calling
  • De-escalation
  • Persuasion
  • Change Management

• Benefits & perks

  • Bring Your Dog to Work
  • Professional Development
  • Paid sabbatical leave
  • Dental insurance
  • Leadership development programs
  • Technology Stipend
  • 401(k) matching

• Apply before 2026-12-22

  Submit your application for this Remote sales_marketing position.