The opportunity timeline

• Overview

  Industrial Plus is hiring a Customer Service Representative in Coeur d'Alene, ID.

• Role description

  Forget the funnel metaphor for a second: Industrial Plus's next Customer Service Representative in Coeur d'Alene cares about momentum, and CRM Software is how you create it. Earn $44,000 - $68,000 as a Customer Service Representative, take ownership of Outbound Calling from day one, and build your career with a collaborative team.

  Key Responsibilities

  • Open doors in Coeur d'Alene, ID that a junior title alone can't
  • Win back the accounts a previous Customer Service Representative let slip
  • Manage event sponsorships and lead-capture programs across Coeur d'Alene, ID
  • Turn Industrial Plus's people-first differentiator into a thirty-second pitch
  • Read intent data and route the Coeur d'Alene hot leads first

  What You'll Bring

  • A communicator who can disagree without making it personal
  • A communicator who writes the meeting recap nobody asked for but everyone reads
  • Hands-on QA Monitoring experience that survives a whiteboard interview
  • The integrity to flag your own mistakes first
  • Bachelor's degree in a related field, or equivalent practical experience

  The impact-driven founders of Industrial Plus built it in Coeur d'Alene to fix the exact sales marketing problems that drove them crazy elsewhere. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

  You get $44,000 - $68,000, a robust benefits suite, and hands-on mentorship aimed at making you a stronger sales marketing professional.

  Still hiring, still current, still waiting for someone like you.

  If Coeur d'Alene is where you want to build a career, Industrial Plus wants to hear from you.

• Required skills

  • Customer Feedback Analysis
  • Knowledge Base Management
  • Conflict Resolution
  • QA Monitoring
  • SLA Management
  • Account Management
  • Salesforce Service Cloud
  • CRM Software
  • Outbound Calling
  • Live Chat Support
  • Initiative
  • Critical Thinking
  • Prioritization

• Benefits & perks

  • Internet and phone reimbursement
  • Paid bereavement leave
  • Equipment and hardware allowance
  • Health Insurance
  • Pet-friendly office
  • Travel insurance for business trips
  • Professional Development
  • Donation Matching
  • Volunteer Time Off
  • Telemedicine and virtual care access
  • Financial wellness program
  • Company swag and merchandise
  • Service anniversary awards
  • Happy hours and social events

• Apply before 2026-12-28

  Submit your application for this Contract sales_marketing position.