The opportunity timeline

• Overview

  Houston Methodist is hiring a Customer Service Representative in Erie, PA.

• Role description

  A Customer Service Representative at Houston Methodist sees a flat quarter and asks what Omnichannel Support the team forgot to use. The right relentlessly-kind candidate will own outcomes, mentor peers, and earn $63,000 - $82,000 in this mid-level contract position.

  Key Responsibilities

  • Sniff out the Zendesk gap that's leaking deals at handoff
  • Read intent data and route the Erie hot leads first
  • Chase down warm referrals before competitors in Erie get the call
  • Walk new sales marketing clients through onboarding so they stick around
  • Position Houston Methodist against competitors with clear, differentiated value props
  • Sharpen the Customer Service Representative value prop for each vertical we touch
  • Walk the Erie, PA territory and know it better than the map
  • Turn cold sales marketing leads into signed deals across Erie, PA

  What You'll Bring

  • Cross-functional ease, from Attention to Detail engineers to Five9 marketers
  • Storytelling instincts that turn data into a decision
  • Clear thinking under the kind of pressure Erie, PA deadlines bring
  • Strong multitasking ability without sacrificing quality
  • Fiercely-supportive problem-solving that doesn't wait for permission

  We are a service-minded sales marketing company, and Houston Methodist calls Erie, PA home. We build psychological safety the boring way: by actually following through on what we say.

  We offer $63,000 - $82,000, performance bonuses, comprehensive insurance, and the freedom to shape how and where you work.

  We are actively sourcing remote-native professionals for this mid-level role right now.

  Apply today and discover what makes Houston Methodist a great place to work.

• Required skills

  • Zendesk
  • Five9
  • Jira Service Management
  • Email Support
  • Omnichannel Support
  • ServiceNow
  • Kustomer
  • Cross-Functional Collaboration
  • Delegation
  • Attention to Detail

• Benefits & perks

  • Wellness stipend
  • Personal Shopping
  • Book Allowance
  • Patent and innovation bonuses
  • Paid personal days
  • Employee Assistance Program (EAP)
  • Emergency savings program
  • Donation Matching
  • Oil Changes

• Apply before 2026-12-16

  Submit your application for this Contract sales_marketing position.