The opportunity timeline

• Overview

  Energy Transfer is hiring a Customer Service Representative in Lafayette, LA.

• Role description

  Bring 4 years of Live Chat Support experience to a Customer Service Representative role that rewards initiative with real ownership. At Energy Transfer the $59,000 - $81,000 matters, sure, but so does owning the sales marketing outcome with 5 years of Live Chat Support behind it.

  Key Responsibilities

  • Build the Lafayette reference network that closes deals for you
  • Coordinate cross-functional launches with creative, product, and operations
  • Keep the messaging consistent from Lafayette, LA billboards to cold DMs
  • Stitch together a referral program Energy Transfer customers want to share
  • Set and monitor KPIs tied to revenue, retention, and acquisition cost
  • Hand marketing the field intel that sharpens next quarter's ads
  • Hand the Customer Service Representative crew a territory plan they can actually run

  What You'll Bring

  • Comfort navigating ambiguity when the brief arrives half-written
  • Eagerness to take ownership and run with new responsibilities
  • An Energy Transfer mindset: scrappy today, scalable tomorrow
  • The self-awareness to know which problems are yours to solve
  • Flexibility to adapt your approach as business needs evolve
  • 4+ years owning outcomes, not just completing tasks
  • Experience translating Cold Calling complexity for a non-technical audience

  Most of Energy Transfer still fits in one Lafayette building, and that remote-native closeness is exactly why its sales marketing work stays sharp. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

  Energy Transfer offers $59,000 - $81,000 plus the autonomy to set your own schedule and the support to keep growing.

  This req is fresh on our board and getting attention from the hiring team today.

  Don't let a mission-driven Customer Service Representative opening in Lafayette become the one that got away.

• Required skills

  • Net Promoter Score
  • Zendesk
  • First Call Resolution
  • Help Scout
  • SLA Management
  • Live Chat Support
  • Salesforce Service Cloud
  • Phone Etiquette
  • Cold Calling
  • Negotiation
  • Self-Motivation
  • Innovation

• Benefits & perks

  • Critical illness insurance
  • Summer Fridays
  • Physical therapy coverage
  • Financial wellness program
  • Nap Pods
  • Career transition support
  • Open source contribution time
  • Summer Picnic
  • Tenure-based rewards
  • Commuter Benefits
  • Competitive base salary
  • Gender-affirming care coverage

• Apply before 2026-12-31

  Submit your application for this Internship sales_marketing position.