The opportunity timeline

• Overview

  Lyft is hiring a Customer Service Manager in Des Moines, IA.

• Role description

  Pipeline doesn't build itself, which is exactly why Lyft is hiring a Customer Service Manager who treats Data Entry like a competitive sport. Lay it bare: freelance Customer Service Manager, $83,000 - $120,000, 7 years of Cultural Awareness, and a seat where Lyft decisions get shaped.

  Key Responsibilities

  • Run discovery calls that uncover budget without asking for it
  • Track pipeline performance and report results to leadership each week
  • Carry the IA number and the relationships that make it real
  • Script the webinar that fills the sales marketing top of funnel
  • Sharpen the Customer Service Manager value prop for each vertical we touch
  • Sell the craft-focused roadmap, not just today's feature set
  • Cultivate referral channels and strategic partnerships in Des Moines
  • Read the sales marketing market and reposition the offer when it shifts

  What You'll Bring

  • Reliable, accountable, and committed to following through
  • A point of view on Lyft's space, sharpened by your own reading
  • Curiosity and a continuous drive to sharpen your sales marketing craft
  • Knowledge of IA-specific regulations relevant to sales marketing work
  • The integrity to flag your own mistakes first

  Lyft makes Omnichannel Support look simple, which anyone in sales marketing knows is the zero-bureaucracy hardest thing to pull off. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

  We offer a competitive salary of $83,000 - $120,000, comprehensive health coverage, and a clear path to grow into senior sales marketing work.

  We are actively reviewing applications for this Customer Service Manager role this week.

  Hit the apply button and let's explore your future with Lyft.

• Required skills

  • Conflict Resolution
  • Customer Journey Mapping
  • SLA Management
  • Customer Retention
  • Intercom
  • Verbal Communication
  • Omnichannel Support
  • Data Entry
  • Customer Service
  • Cultural Awareness
  • Strategic Planning

• Benefits & perks

  • Fertility benefits and IVF coverage
  • Charitable Giving
  • Yoga Classes
  • Unlimited PTO
  • Flexible working hours
  • Direct access to leadership
  • On-site fitness center
  • Equipment Allowance
  • Annual company offsite
  • Compressed work week option

• Apply before 2027-01-03

  Submit your application for this Freelance sales_marketing position.