The opportunity timeline

• Overview

  Business Solutions Partners is hiring a Customer Service Manager in Madison, WI.

• Role description

  A Customer Service Manager at Business Solutions Partners owns the conversation from first touch to signed contract, and Knowledge Base Management carries it the whole way. Sum it up however you want — remote Customer Service Manager, $95,000 - $141,000, 8 years of Net Promoter Score, and a stake in Business Solutions Partners that only deepens.

  Key Responsibilities

  • Build territory plans that maximize coverage across Madison, WI
  • Collaborate with product teams to position new offerings in the Madison region
  • Win back the accounts a previous Customer Service Manager let slip
  • Pitch Business Solutions Partners at $95,000 - $141,000 value without apologizing for the price
  • Dig into First Call Resolution funnels and fix the step where buyers vanish
  • Strong command of HubSpot Service Hub, with 8 of demand-generation experience

  What You'll Bring

  • A transparent attitude and eagerness to learn new skills
  • Enough Kustomer to be dangerous, enough Twilio Flex to be trusted
  • A point of view, held loosely and defended well
  • A communicator who writes the meeting recap nobody asked for but everyone reads
  • Real curiosity about why Business Solutions Partners customers do what they do

  At Business Solutions Partners, a feedback-hungry team in Madison, WI has spent years proving that Knowledge Base Management and Upselling belong in the same conversation. Learning out loud is encouraged here, so share the Upselling rabbit hole you fell down yesterday.

  We pair $95,000 - $141,000 with a seasoned mentor, so your Net Promoter Score sharpens fast while the benefits quietly take care of everything else.

  Hiring for this position is live and moving quickly, with interviews already underway.

  Bring 6 of grit or a fresh perspective; either way, this Customer Service Manager role wants you.

• Required skills

  • Salesforce Service Cloud
  • Live Chat Support
  • Customer Feedback Analysis
  • First Call Resolution
  • Kustomer
  • Net Promoter Score
  • Knowledge Base Management
  • Upselling
  • HubSpot Service Hub
  • Twilio Flex
  • Presentation Skills
  • Communication
  • Decision Making

• Benefits & perks

  • Leadership development programs
  • 401(k) Matching
  • Financial hardship assistance fund
  • First-week welcome kit
  • Flat organizational structure
  • Corporate Rates
  • Domestic partner benefits
  • Open source contribution time
  • Dental Insurance
  • Frequent flyer program enrollment
  • Standing desk and ergonomic equipment
  • Internal mobility opportunities
  • On-site childcare
  • Annual company offsite
  • Paid sick leave

• Apply before 2026-12-17

  Submit your application for this Remote sales_marketing position.